City of Chicago Summer Lakefront Festival Accessibility Policy
In an effort to ensure that the Summer Lakefront Festivals are accessible to guests with
disabilities, the City of Chicago has adopted the following accessibility policy. If you
have questions regarding this policy, please contact the Mayor’s Office for People with
Disabilities (MOPD) at 312-744-7050 (Voice) or 312-744-4964 (TTY).
ACCESSIBLE SEATING
Accessible seating for people with disabilities will be provided at each Lakefront Festival
Main Stage performance. For performances held at the Petrillo Bandshell and Pritzker
Pavilion, two types of accessible seating will be provided: Primary Accessible Seating,
located near the stage, that has an unobstructed view of the stage; and Secondary
Accessible Seating, dispersed throughout the rest of the seating area. At the Air & Water
Show, all accessible seating will be provided in one accessible seating area located on the
north end of the Air & Water Show viewing stands (in front of the North Avenue Beach
House).
Primary Accessible Seating
A limited amount of reserved seating will be provided near the Main Stage. This Primary
Accessible Seating will provide unobstructed lines-of-sight to the stage, and will be
reserved for people with the following types of disabilities, and their companions (limited
to two per individual with a disability):
- Individuals who use wheelchairs
- Individuals with disabilities who are ambulatory, but use mobility devices, such
as walkers or crutches
- Individuals who are ambulatory, but who are unable to stand during the
performance
- Individuals who are deaf or hard of hearing and need unobstructed sightlines to
the sign language interpreter
- Individuals who are blind or have visual impairments that require seating in close
proximity to the stage
NO STANDING POLICY
In order to maintain lines-of-sight to the Main Stage, standing is prohibited in the
Primary Accessible Seating area, except to enter or exit the seating area. If an
individual is reminded to be seated during the performance and refuses to comply, they
will be asked to leave the Primary Accessible Seating area.
Secondary Accessible Seating
Additional accessible seating is dispersed throughout the Petrillo Bandshell and Pritzker
Pavilion seating areas. The integrated Secondary Accessible Seating locations are
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marked with the international symbol of accessibility. Seating for ambulatory individuals
and companions using Secondary Accessible Seating is marked at the Pritzker Pavilion,
and will be provided using folding chairs available at the MOPD Booth for Petrillo
Bandshell events.
Please Note: The Secondary Accessible Seating locations are more integrated with
non-accessible seating, easier to access, and may offer acoustics since it is not near the
Main Stage, where it is very loud. However, the Secondary Accessible Seating locations
will not afford a line-of-sight over standing spectators for people using wheelchairs or
others who cannot stand during the performance, and may be too distant from the
stage to allow individuals who are deaf to see sign language interpreters clearly.
ADMISSION TO THE ACCESSIBLE SEATING AREAS
Admission to the accessible seating areas (Primary and Secondary) at the Summer
Lakefront Festivals Main Stage performances will only be granted to those with
wristbands that can be acquired at the MOPD Booth (see MOPD Booth Locations below).
Wristbands will be given out on a first-come/call-in, first-served basis during festival
hours open to the public on the day of the performance to individuals with disabilities
(who meet the above requirements) and their companions (two per individual with a
disability).
Individuals with a disability and their companions can obtain wristbands at the MOPD
Booth during the hours the festival is open to the public (see Accessible Materials below).
If individuals with disabilities are unable to pick them up in advance, they may reserve
them by calling MOPD’s Summer Lakefront Festival Hotline at 312/744-4601
(Voice)/711 Relay Service. Phone reservations will be accepted only during the hours
when the festival is open to the public until fifteen minutes prior to the start of the first
performance on the Main Stage, or while wristband supplies last.
Individuals with a disability and their guests must pick up the wristbands in person at the
MOPD Booth from the time the festival opens to the public until fifteen minutes prior to
the start of the opening act at the Main Stage. Individuals who reserve wristbands must
pick them up at the MOPD Booth at least 15 minutes prior to the scheduled start of the
first Main Stage performance. Individuals who fail to pick up their wristbands at least 15
minutes before the start of the first Main Stage performance will be considered “noshows,”
and their wristbands will be made available to individuals on the waiting list (seeor others who request them. The wristbands are non-transferable,
Waiting List below)
and are only valid on the day they are issued for the seating area to which they apply
(Primary or Secondary). Companions will not be allowed to pick up wristbands
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If all of the wristbands are distributed or reserved, people attempting to obtain or reserve
wristbands will be given the opportunity to have their names placed on a waiting list.
Individuals on the waiting list will be eligible to receive reserved wristbands that remain
unclaimed 15 minutes prior to the start of the first Main Stage performance. Names will
be placed on the waiting list on a first-come/call-in, first-served basis, and will be called
in that order if unclaimed wristbands are available. The maximum number of people that
will be placed on the waiting list is 50, and it will be maintained at the MOPD Booth.
In order to be eligible to receive unclaimed wristbands, individuals on the waiting list
must be physically present at the MOPD Booth 15 minutes prior to the scheduled start of
the first Main Stage performance to see if their name is called. Distribution of
The international symbol of accessibility will be posted throughout the festival grounds to
indicate the location of accessible booth counters, restrooms, transportation drop off/pick
up points, Primary and Secondary Seating areas, and the MOPD Booth.
SIGN LANGUAGE INTERPRETERS/CART SERVICE
Main Stage Events
Certified American Sign Language (ASL) interpreters will be provided at all Main Stage
performances at Petrillo Bandshell and Pritzker Pavilion, as well as the accessible
viewing area of the Air & Water Show. Primary Accessible Seating at each of these
venues will afford unobstructed sightlines to the sign language interpreters. Individuals
who are deaf may gain access to Primary Accessible Seating by obtaining a wristband
from the MOPD Booth in the manner detailed above. Individuals who need non-ASL
interpreters or Communication Access in Real-time Translation (CART) service at Main
Stage performances should contact MOPD as far in advance as possible, but no less than
four business days before the event. The request can be made by contacting MOPD at
312/744-7050 (Voice) or 312/744-4964 (TTY).
Other Lakefront Festival Shows and Activities
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Individuals who need non-ASL interpreters or CART service, as well as those who would
like any auxiliary aids (including ASL interpreters) at non-Main Stage performances
should contact MOPD as far in advance as possible, but no less than four business days
before the event. The request can be made by contacting MOPD at 312-744-7050
(Voice) or 312-744-4964 (TTY).
Please Note: If MOPD is notified less than four business days in advance, an attempt
will still be made to fulfill the request, but there is no guarantee of availability.
ASSISTIVE LISTENING SYSTEMS (ALS)
Main Stage Events:
An Assistive Listening System (ALS) is available for all Main
Stage performances and for other performances upon request. ALS receivers may be
obtained from the MOPD Booth by depositing a valid driver’s license or state
identification card.
Non-Main Stage Events:
In order to allow sufficient time to transport and set up the
ALS at non-Main Stage events, advanced notice is required. Where possible, please
contact MOPD at least four business days in advance at 312-744-7050 (Voice) or 312-
744-4964 (TTY).
ACCESSIBLE MATERIALS
Festival brochures and schedules are available in Braille and large print at the MOPD
Booth. Electronic versions of the schedules are available online at the MOPD
(www.cityofchicago.org/Disabilities) and Mayor’s Office of Special Events/MOSE
(www.cityofchicago.org/SpecialEvents) websites. Festival schedules, including hours
open to the public can also be obtained by calling MOSE at 312/744-3315 (Voice) or
312/744-2964 (TTY).
MOPD BOOTH LOCATIONS
- Gospel Festival: Located approximately at 201 E. Randolph (along the west
side of Millennium Park Welcome Center)
- Blues, Jazz, Celtic and Viva Chicago Festivals: Located at the northeast
corner of Jackson and Columbus
- Taste of Chicago: Located at the southeast corner of Monroe and Columbus
- Air & Water Show: Located at the northwest end of the North Avenue Beach
House
- Country Music Festival: Located at Museum Campus Drive, outside of Gate
14 (Soldier Field)
Transportation Pick Up and Drop Off Points (only for Paratransit vehicles and
private vehicles transporting people with disabilities):
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- Blues, Jazz, Celtic and Viva Chicago Festivals: Located at the southeast
corner of Monroe and Columbus
- Gospel Festival: Located at 201 E. Randolph
- Taste of Chicago: Located at the southeast corner of Monroe and Columbus
- Air & Water Show: Located at the entrance of North Avenue Beach
- Country Music Festival: Located TBA
wristbands to individuals on the waiting list is subject to availability. There is no
guarantee that a person whose name is placed on the waiting list will receive a
wristband.
FRAUD PREVENTION/PENALTIES
Proof of identification is required for those individuals seeking wristbands through
reservation or waiting list. Any person who attempts to use accessible seating
fraudulently or who attempts to help others do so, will be removed from the seating
area.
SIGNAGE
unless they are with the individual with a disability they intend to accompany.
Waiting List